These Terms of Service (“Terms”) govern the CRNAEmail professional email service provided by CRNAEmail LLC, a Pennsylvania limited liability company (“CRNAEmail,” “we,” “us,” or “our”). Your transaction-specific acceptance of these Terms forms the agreement for the Service. The Privacy Policy and Acceptable Use Policy are incorporated where these Terms say they apply.
1. The Service
CRNAEmail is a premium professional email identity and mailbox service for eligible CRNAs and qualifying nurse anesthesia residents. The current standard offering is a $129.99 one-time purchase with no subscription or annual renewal requirement. It includes one personalized professional email address, base email service for the operational lifetime of CRNAEmail as defined below, and 2 GB of active mailbox storage. You receive a contractual right to use an issued address subject to these Terms; you do not own the underlying domains, systems, software, or infrastructure.
Selecting, searching, entering, displaying, requesting, holding, or placing an address into checkout does not permanently reserve, guarantee, issue, or provision it. An address is secured only after the transaction and required provisioning are successfully completed.
2. Meaning of Lifetime Service
“Lifetime” means the operational lifetime of the CRNAEmail Service, subject to these Terms. It does not mean a customer’s biological lifetime, a guaranteed minimum number of years, perpetual technological operation, perpetual mailbox-content retention, uninterrupted availability, continued availability of every current feature or provider, or an unconditional obligation to operate despite materially adverse legal, financial, technical, security, provider, or operational circumstances.
3. Future Plans and Pricing
CRNAEmail may change pricing, plans, features, or availability for future customers, including discontinuing lifetime pricing for future purchases. A future change does not by itself alter vested contractual rights arising from an earlier purchase, except as permitted by the applicable agreement and law.
4. Permanent Address Reservation
Once an address is legitimately obtained and successfully provisioned to an eligible customer, it is permanently removed from ordinary inventory under these Terms. For a legitimately obtained address, reservation survives ordinary cancellation, dormancy, deprovisioning, mailbox-content deletion, retirement, loss of access, death, ordinary account closure, refund, or payment reversal. Mailbox operation and content retention are separate from address reservation.
This protection does not create or preserve rights for a person who obtained an address through fraud, impersonation, material identity, credential, degree, or eligibility misrepresentation. Sections 10 through 12 govern those circumstances.
5. Address Finality and Changes
You must review the requested address before purchase. Once legitimately provisioned, an address cannot be renamed, edited, transferred, exchanged, or converted into another CRNAEmail address. Marriage, divorce, legal name change, degree or credential change, spelling or formatting preference, or a customer-entered error does not modify it. A materially different address generally requires a separate purchase at the then-current price and terms, subject to availability, unless CRNAEmail expressly provides otherwise.
6. Eligibility and Customer Representations
You must provide truthful and accurate information and be legally entitled to use the name, identity, degree, credential, certification, professional status, and domain designation you represent. A nurse anesthesia resident actively enrolled in a Nurse Anesthesia Program may purchase an available address in advance, but advance purchase or issuance does not confer CRNA status, certification, licensure, a degree, or authority to represent that the customer holds a status not yet earned.
CRNAEmail does not routinely independently verify every customer’s identity, licensure, certification, degree, credential, professional status, or eligibility. Possession of a CRNAEmail address is not independent certification, licensure verification, or endorsement by CRNAEmail.
7. Discretionary Verification
CRNAEmail may, but is not required to, request reasonable information or documentation concerning identity, name, degree, credential, certification, professional status, eligibility, or entitlement to an address. CRNAEmail may decide in its reasonable discretion whether an account characteristic, report, complaint, activity pattern, or other circumstance warrants review. This authority does not create a duty to verify every customer or investigate every allegation.
8. Complaints and Interim Protective Action
A complaint, accusation, or report does not by itself establish wrongdoing, and multiple reports do not automatically establish a violation. CRNAEmail may take no action, request information, investigate, restore an account, or use reasonable interim protective measures. Those measures may include password or credential reset, session termination, temporary restriction, suspension, deprovisioning, prevention of account changes, or temporary address quarantine when appropriate to protect customers, CRNAEmail, providers, or the Service.
9. Verification Requests
If CRNAEmail requests reasonable verification, you must provide the requested information within the period specified. CRNAEmail may decide whether the response is reasonably sufficient. CRNAEmail is not required to conduct an exhaustive investigation, contact every licensing or credentialing authority, hire an investigator, adjudicate complex competing private claims, or devote unreasonable resources to an investigation. Verification information will be limited to what is reasonably related to the review and handled under the Privacy Policy and applicable law.
10. Fraud, Impersonation, and Material Misrepresentation
If CRNAEmail reasonably determines that an account was obtained or used through fraud, impersonation, intentionally false registration information, material identity, credential, degree, professional-status, or eligibility misrepresentation, CRNAEmail may restrict, suspend, deprovision, or terminate the account without refund to the fullest extent permitted by law. Failure or refusal to satisfy a reasonable verification request may support continued restriction, suspension, deprovisioning, termination, or quarantine.
11. Fraud Exception and Address Disposition
A person who obtained or controlled an address through the conduct described in Section 10 has no permanent reservation right arising from that conduct. CRNAEmail may quarantine the address during review. After review, CRNAEmail may, in its reasonable discretion and subject to applicable law, continue quarantine, permanently retire or reserve the address against future use, release it to inventory, or make it available to an appropriately eligible person, including where appropriate the person whose identity was impersonated. Termination does not automatically cause immediate reissue, and a person claiming to be the legitimate individual is not automatically entitled to the address.
12. Later Misuse Distinguished from Fraudulent Acquisition
Ordinary later misuse of a legitimately obtained account is not automatically fraudulent acquisition. CRNAEmail retains suspension and termination rights for later violations, but later misconduct does not by itself create address-reassignment rights unless these Terms expressly authorize them. The fraud-address rules apply when the address was obtained or controlled through material identity, credential, degree, or eligibility deception.
13. Independent Service and Non-Affiliation
CRNAEmail is an independent commercial service. It is not affiliated with, sponsored by, endorsed by, approved by, or operated by the American Association of Nurse Anesthesiology (AANA), the National Board of Certification and Recertification for Nurse Anesthetists (NBCRNA), any university or school, licensing board, certification organization, employer, governmental agency, or healthcare organization unless expressly stated in writing.
14. Authorized Gifts
If CRNAEmail makes its authorized gifting process available, a purchaser may buy the specific CRNAEmail Service for an intended recipient. The purchaser does not own or control the recipient’s eventual account. The recipient must satisfy applicable eligibility, identity, degree, credential, activation, account, and any verification requirements CRNAEmail elects to apply. A gift does not make an ineligible recipient eligible and does not reserve or guarantee any address. The address is secured only when the eligible recipient successfully completes the claim and provisioning process.
After successful provisioning, the account is personal to the recipient and may not be sold, assigned, licensed, transferred, or gifted to another person. A gift is an entitlement to the specific Service, not a stored-value wallet, reloadable balance, partial cash balance, transferable dollar credit, or general-purpose gift card.
15. Gift Refunds
An unredeemed and unprovisioned gift may be refunded to the original purchaser upon a refund request made within 30 days after purchase. Thirty days is the ordinary refund-request period, not the gift’s expiration date. An unredeemed gift does not expire merely because that period passes, subject to applicable law and continued availability of the Service.
If the intended recipient is ineligible or CRNAEmail cannot provide the purchased Service, the purchaser will receive a refund unless the purchaser and recipient voluntarily accept an appropriate available alternative. Once a gift is redeemed and the address is successfully provisioned, the personalized-purchase rules below apply.
16. Personalized Purchases and Refunds
Successfully provisioned personalized address purchases are generally final and non-refundable, except where CRNAEmail expressly permits otherwise, CRNAEmail cannot provide the Service, or applicable law requires otherwise. Change of mind, non-use, a later name or degree change, customer spelling or formatting error, preference for another address, voluntary retirement, or dormancy does not ordinarily create a refund right. A CRNAEmail-attributable provisioning error may be corrected, replaced, credited, or refunded as appropriate.
17. Included Storage
The current standard offering includes 2 GB of active mailbox storage unless a different amount is expressly presented and accepted at purchase. This is not unlimited storage or lifetime archival storage. At the limit, CRNAEmail may stop accepting additional mail, require deletion of mail, or restrict storage-dependent functionality. If additional storage is later offered, it may have separate pricing and terms.
18. Customer Backup Responsibility
CRNAEmail is not a permanent archival, records-management, or guaranteed backup service. You are responsible for maintaining independent copies of email, attachments, contacts, and other information you consider important. CRNAEmail does not guarantee restoration of deleted, lost, corrupted, dormant, deprovisioned, or otherwise unavailable mailbox data.
19. Activity, Inactivity, and Dormancy
Meaningful activity means authenticated customer activity reasonably demonstrating active use, such as direct login, authenticated mailbox access, outgoing email, or similar customer-initiated activity. Incoming email alone does not count. Automated or background activity need not count unless CRNAEmail determines it reasonably demonstrates use.
Warnings may begin at approximately 12 months without meaningful activity and, where practicable, may be sent to the CRNAEmail address and external recovery email. CRNAEmail will not permanently delete mailbox contents solely for inactivity earlier than 15 months after the last meaningful activity. After the applicable period, CRNAEmail may designate the mailbox dormant, stop accepting mail, suspend access, deprovision the mailbox, and permanently delete contents. The legitimately obtained address remains reserved.
20. Dormant Reactivation
The verified original owner may request reactivation if applicable authentication and recovery requirements are satisfied. Reactivation may create a new, empty mailbox at the same reserved address. Restoration of earlier messages, attachments, contacts, settings, or other contents is not guaranteed.
21. External Recovery Email and Account Security
Every customer must provide and maintain a current, accessible external recovery/contact email. You are responsible for reasonably protecting passwords, mailbox credentials, devices, email clients, recovery email, authentication information, and other credentials within your control, and for promptly notifying CRNAEmail of suspected compromise or unauthorized access.
CRNAEmail may reset credentials, require reauthentication, terminate sessions or protocols, restrict login, or temporarily suspend a mailbox to protect an account or the Service. If you lose access to both CRNAEmail and the registered recovery email, recovery may be unavailable. CRNAEmail does not promise unlimited manual identity-investigation services or recovery through substitute documents or third parties.
22. Death of Account Holder
After satisfactory confirmation of death, CRNAEmail may close and deprovision the account. A legitimately obtained address remains retired and reserved and is not transferred, inherited, sold, or reissued. CRNAEmail will comply with obligations imposed by applicable law or valid compulsory legal process.
23. PHI and HIPAA
The standard CRNAEmail Service is not represented as HIPAA compliant and is not offered with a Business Associate Agreement. You must not knowingly use it to send, solicit, store, maintain, or process Protected Health Information regulated under HIPAA. Unsolicited receipt from an unrelated third party does not by itself establish misconduct, but you must not knowingly continue prohibited handling after becoming aware.
24. Acceptable Use
You must comply with the Acceptable Use Policy. CRNAEmail may establish reasonable sending, recipient, attachment, connection, automation, storage, security, abuse-prevention, and technical limits.
25. Suspension and Termination for Cause
CRNAEmail may restrict, suspend, deprovision, or terminate an account for material breach, fraud, impersonation, material misrepresentation, prohibited bulk email, phishing, malware, unlawful activity, prohibited PHI activity, payment fraud, security threats, infrastructure abuse, or other material violations. Serious circumstances may result in immediate action. Except for the fraudulent-acquisition rules in Sections 10 and 11, termination of a legitimately obtained account does not ordinarily release its address for reassignment.
26. Service Modification or Discontinuation
CRNAEmail may modify, migrate, restructure, restrict, suspend, replace, or discontinue some or all of the Service when reasonably necessary because of provider loss or discontinuation, material provider pricing changes, sustained material cost increases, technological obsolescence, cybersecurity threats, infrastructure instability, domain, DNS, or mail-system problems, changes in law, extraordinary capital requirements, loss of material infrastructure or resources, merger, restructuring, dissolution, product discontinuation, material financial unsustainability, or comparable circumstances materially affecting reasonable operation.
CRNAEmail is not required to operate at a material financial loss, obtain replacement infrastructure regardless of cost, or continue a materially impracticable model. Restructuring or discontinuation may not be undertaken principally to avoid existing customer obligations. Where technically and legally practicable, CRNAEmail will use commercially reasonable efforts to give active customers advance notice of permanent company-wide discontinuation and a reasonable opportunity to export mailbox contents. Notice or export may be unavailable during emergencies, security incidents, catastrophic provider failure, legal requirements, technological failure, infrastructure loss, or circumstances beyond reasonable control.
27. Third-Party Infrastructure
CRNAEmail may rely on third parties for email hosting, routing, DNS, domains, hosting, cloud infrastructure, payments, authentication, communications, monitoring, software, security, and other services. CRNAEmail may change providers or technical architecture. It does not guarantee the continued availability of a particular provider or component.
28. Delivery and Reliability
CRNAEmail does not guarantee uninterrupted or error-free operation, perfect delivery, timely delivery, receipt, absolute availability, or compatibility with every device or mail client. Customers should not rely on CRNAEmail as the sole means of receiving or transmitting time-sensitive, safety-critical, legally required, or financially material communications.
29. Force Majeure
To the fullest extent permitted by law, CRNAEmail is not responsible for delay or failure caused by events beyond its reasonable control, including natural disaster, internet or network failure, infrastructure outage, cyberattack, government action, provider failure, labor disruption, war, terrorism, civil disorder, power failure, or comparable events.
30. Payment and Chargebacks
You must pay amounts properly due for a purchase. CRNAEmail may reject or respond to failed, fraudulent, unauthorized, reversed, or charged-back payments and processor actions. Fraudulent payments and improper reversals or chargebacks may result in restriction, termination, collection, and enforcement remedies where permitted. Nothing in these Terms characterizes the lawful exercise of non-waivable consumer or payment rights as misconduct.
31. Intellectual Property and Customer Content
CRNAEmail retains its rights in trademarks, branding, logos, website content, software, interfaces, code, documentation, systems, and designs. You retain the rights you otherwise possess in your email messages and customer-created content. Use of the Service does not transfer ownership of that content to CRNAEmail. You grant CRNAEmail only the rights reasonably necessary to transmit, route, process, store, display, protect, troubleshoot, back up where applicable, and administer the Service, subject to the Privacy Policy and law.
32. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Service is provided “as is” and “as available.” CRNAEmail disclaims warranties that may lawfully be disclaimed, including implied warranties of merchantability, fitness for a particular purpose, noninfringement, uninterrupted or error-free operation, perfect security, guaranteed delivery or receipt, delivery timing, compatibility with every device or mail client, fitness for every professional purpose, perpetual technological operation, and uninterrupted availability of third-party components. Non-waivable rights remain unaffected.
33. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CRNAEMAIL LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, INCLUDING LOST PROFITS, REVENUE, INCOME, BUSINESS, EMPLOYMENT OR CONTRACTING OPPORTUNITIES, CONTRACTS, GOODWILL, DATA, OR EMAIL; MISSED OR DELAYED COMMUNICATIONS; CREDENTIALING DELAYS; BUSINESS OR SERVICE INTERRUPTION; OR LOSSES ARISING FROM RELIANCE ON EMAIL AVAILABILITY, DELIVERY, RECEIPT, TIMING, OR CONTENT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CRNAEMAIL LLC’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE APPLICABLE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER TO CRNAEMAIL FOR THE SERVICE GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OR THEORY OF LIABILITY. NOTHING EXCLUDES OR LIMITS LIABILITY TO AN EXTENT THAT IT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
34. Indemnification
To the fullest extent permitted by law, you will indemnify and hold harmless CRNAEmail and its applicable owners, officers, employees, contractors, affiliates, and service providers from qualifying third-party claims, liabilities, damages, losses, and reasonable attorneys’ fees and costs arising from your breach of these Terms, misuse, unlawful conduct, fraud, impersonation, credential misrepresentation, prohibited use, violation of third-party rights, customer-provided content, infringement, or abuse of the Service or infrastructure. This section does not impose obligations prohibited by applicable law.
35. Attorneys’ Fees and Enforcement Costs
If you breach these Terms, the Acceptable Use Policy, or an incorporated agreement or policy, and CRNAEmail incurs costs protecting or enforcing its rights because of that breach, you agree, to the maximum extent permitted by law, to reimburse CRNAEmail for reasonable attorneys’ fees, recoverable arbitration fees, court costs, collection costs, and other reasonable investigation, collection, enforcement, or protection expenses.
This applies to reasonable costs arising from material breach, nonpayment, improper payment reversals or chargebacks, fraud, material misrepresentation, impersonation, unlawful or prohibited use, abuse, or other conduct requiring reasonable legal, collection, arbitration, or enforcement action. It does not limit additional contractual or statutory recovery rights and does not require reimbursement where prohibited by law.
36. Informal Resolution, Arbitration, and Opt-Out
Before commencing arbitration, a claimant must send a written Notice of Dispute to legal@crnaemail.com that reasonably identifies the customer, describes the dispute and relevant facts, and states the requested resolution. The parties will have 30 days after receipt of a sufficient notice to attempt informal resolution unless law requires otherwise.
Except for disputes properly brought in eligible small-claims court and exceptions required by law, covered disputes will be resolved through binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs to the extent applicable. Proceedings may use remote, telephone, video, written-submission, or another permitted format. CRNAEmail may seek appropriate temporary, preliminary, injunctive, or equitable relief in court to protect domains, intellectual property, systems, security, confidential information, accounts, or infrastructure, or to prevent fraud, abuse, impersonation, or unauthorized access.
You may opt out of arbitration by emailing legal@crnaemail.com within 30 days after accepting these Terms. The notice must reasonably identify you and clearly state that you are opting out of arbitration. Opting out affects arbitration only; it does not eliminate the Terms, payment obligations, liability limits, enforcement-cost provisions, Acceptable Use Policy, separate action waiver below to the extent independently enforceable, storage or inactivity rules, or other Terms.
37. Class, Collective, Mass, and Representative Action Waiver
To the fullest extent permitted by applicable law, covered disputes must proceed individually rather than as class, collective, coordinated, consolidated, mass, private-attorney-general, or representative proceedings. Arbitration opt-out does not automatically eliminate this separate waiver. If a restriction is unenforceable, remaining enforceable provisions continue to the maximum extent permitted by law.
38. Notices
CRNAEmail may provide account, contractual, storage, security, inactivity, incident, service, or other notices through the CRNAEmail address, registered external recovery email, account interface, website, or another legally permissible method appropriate to the circumstances. You must maintain current contact information. Formal legal notices, Notices of Dispute, and arbitration opt-outs must be sent to legal@crnaemail.com. Customer-support requests should use the separately identified support channel.
39. Privacy, Security, and Incidents
The Privacy Policy describes relevant information practices. No internet or email system is perfectly secure. CRNAEmail may investigate incidents, coordinate with providers, take emergency protective action, preserve relevant evidence, communicate with affected customers, and provide notices required by law. These Terms do not waive mandatory breach-notification duties.
40. Changes to Terms
CRNAEmail may update these Terms prospectively for legitimate legal, infrastructure, security, functionality, provider, operational, policy, or business reasons. CRNAEmail will provide notice of material changes where legally required or commercially reasonable and may require assent to updated Terms. An update will not be used to retroactively erase vested rights where prohibited by the existing agreement or law. Historical versions will be preserved.
41. No Informal Modification or Waiver
Customer-service correspondence, informal statements, website discussions, social-media communications, advertisements, or oral statements do not amend these Terms unless CRNAEmail expressly authorizes the modification through an appropriate mechanism. A failure or delay in enforcement does not waive later enforcement. Non-waivable rights remain unaffected.
42. Business Transfers
CRNAEmail may assign or transfer these Terms and related customer relationships as part of a merger, acquisition, financing, reorganization, restructuring, sale of assets, business transfer, or transfer to a successor operator, subject to applicable law.
43. Entire Agreement and Order of Precedence
These Terms, incorporated policies, and transaction-specific terms expressly presented and accepted at purchase constitute the entire agreement concerning the Service. If incorporated policies conflict, these Terms control unless a policy expressly states that a specific provision supersedes them for its subject. Transaction-specific terms control for that transaction.
44. Severability and Survival
If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and unrelated provisions remain effective, subject to any specific dispute-resolution severability rule. Provisions that by their nature should survive do so, including payment obligations, permanent address reservation for legitimate customers, fraud and address disposition, liability limits, damages exclusions, attorneys’ fees and enforcement costs, indemnification, intellectual property, dispute provisions, and other surviving rights.
45. Governing Law, Electronic Records, and Contact
Except where governed by the Federal Arbitration Act or controlling federal law, Pennsylvania law governs these Terms without regard to conflict-of-laws principles, subject to mandatory rights that cannot be waived. CRNAEmail may maintain electronic records of assent, Terms versions, transactions, provisioning, notices, opt-outs, suspension, verification, review, termination, and address disposition without promising permanent retention beyond legal or operational requirements. Formal legal communications must be sent to legal@crnaemail.com.